Terms And Conditions

Payment
Payment must be made before the order can be processed and the item required produced, payment can be made by cash, bank transfer, Paypal or cheque. The order will only be proceed once cleared funds show in our account.

Refund Policy
A 14-day cooling off period will be in place for any standard item ordered providing it hasn’t been dispatched.
Items which are made to specified measurements or have personalised designs do not have a cooling-off period and once the order has been placed at the quarry it cannot be refunded.

Time Scale
We work to a 28-day production time from time money is cleared in our account to time item is dispatched. If and where possible an item can be produced and dispatched sooner then we will do this.
We will contact the customer via email with estimated date of arrival and the tracker details where applicable.
If for any reason the delivery date will be longer than 28 days we will contact the customer via email as soon as we know of a possible delay.

Returns Policy
If item arrives damaged, customers should not sign for it and have the courier return it.
Once items have been signed for they become the responsibility of the customers as we cannot guarantee how they have been treated. Also, we don’t know where they have been placed possibly causing damage to an item.
After-care sheets will be supplied with all items produced to help with many years’ enjoyment from the product.

Pricing
Pricing is based on a fixed rate on standard items produced, but may increase or decrease depending on the initial costs of the materials from the suppliers or delivery costs.
If an individual item is requested the price will be work out as a one-off price which will remain as a fixed price for 30 days from the date it is first priced. After this a new price may be given depending on material costs. All items on site do not including delivery costs.

Production of custom items
MGK Designs can price and produce any custom items. The measurements and mouldings will be the responsibility of the customer. All sizes must be supplied in mm. MGK Designs has the right to reproduce these items and use any photography taken by employees of the company on their website or for promotional purposes.

Standard colours used
Gold, silver, brass, copper, black and natural (colorless) are the standard colours used for the lettering. If a customer would prefer a different colour this can be matched but not guaranteed to be an identical match. Items sent to be used for a colour match can’t be returned and will be used to match colour which could cause damage to them.

Postage and delivery
Postage and delivery will depend on item ordered and where they are to be sent. For larger items a cost of 45p per mile up to 100 miles will be added on. After this Pallets will be dispatched at £85 per pallet anywhere in the UK (island not included) prices for the islands are available on request. Smaller lighter items will be sent by first class by a courier company at a cost of £12.